FAQs
A few of our most frequently asked questions (FAQs) about our web design and web hosting services & packages.
What is included in the full package?
The full package covers both web development and hosting. This means we’ll design and build your website, then give it a secure, fast, and reliable place to live.
How does the full package benefit me compared to buying services separately?
Choosing the full package saves you money, keeps things simple, and makes sure your website’s design and its hosting work together properly. Plus, you’ll have a single point of contact for everything to do with your website.
Will I have input in the web development process?
Absolutely — your input matters. We’ll work closely with you through the design and development stages so the website reflects your vision and supports your business goals.
Can I upgrade or change my hosting package later on?
Yes, our hosting plans are flexible. If your website grows or your needs change, you can easily upgrade to a higher-tier package or adjust resources as needed.
What kind of support can I expect after my website goes live?
We look after both your website and its hosting on an ongoing basis. That covers regular updates, security monitoring, backups, and any tweaks or changes you need. Our team is always here to help.
What happens if I encounter a problem or need support after the website is live?
How do I migrate my existing WordPress site to your hosting?
Once you’ve signed up for our hosting package, you’ll receive a clear, step-by-step guide showing you the simple process of exporting your current website and sending the file over to us. We’ll take care of the rest.
What does "content revisions" mean in the Content Management & Premium Package?
Content revisions simply mean you can send us a list of changes (to text & images) you’d like to make to your website. Once you’ve submitted the request, we’ll go ahead and make those changes quickly.
How secure is my website with your hosting and what are you doing to ensure security?
All packages include Cloudflare DDoS protection, antivirus scans, and daily backups. We prioritise your website’s safety and security, so you can get on with running your business knowing it’s in safe hands.
What happens if I exceed my monthly content revisions limit on the Content Management Package?
If you go over your monthly content revision limit (3), you can either wait until the next month for more revisions or get in touch with our support team to discuss one-off requests or upgrading to our Web Hosting Premium package.
Will my website be mobile-responsive?
Yes, every website we build is responsive, so it looks and works well on all devices, including desktops, tablets, and smartphones.
Can I update the website myself once it's built?
Yes — we build our websites using WordPress and Elementor, which let you easily update content, add new pages, and make other changes without any coding knowledge.
Will my website be optimised for search engines (SEO)?
Yes — we build every website with SEO in mind, using on-page optimisation, SEO-friendly URL structures, and fast loading times to help improve your search engine rankings.
How do the daily backups work, and how can I restore my site if needed?
Our system automatically backs up your entire website daily. We keep these backups for a set period, so you can roll back to an earlier version whenever you need. To restore your site from a backup, just get in touch with our support team.
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If these FAQs didn’t answer your question, get in touch with us using our contact form.
